The 3 Rs of 2020: Musings of a B2B Survivor

Review Some will say that 2020 was an absolute dumpster fire, but I say that it was a valuable learning experience. What I saw and learned is companies that lead do so by action, thinking outside the box, and leveraging technology to automate, connect, and transform.  Successful companies didn’t wait…

Customer Service is the New Black

Photo credit: Eli Christman Long before the crisis the world finds itself in now, the hospitality industry and really most service industries in general, seemed to have forgotten that the term “customer service” actually means “to serve the needs of the customer.”  Service providers and customers alike had forgotten that…

Who Survives to Fight Another Day? And Who Survives to Thrive in a New Way?

Photo credit: Olgierd Rudak. The ability for your business to pivot, be flexible and adaptable with your business model, and embrace technology will be keys not only to surviving the current crisis, but for thriving in the future and crisis-proofing your business. Brick-and-mortar companies whose model is showing-up-to-shop, showing-up-to-eat, or…

Best Practices for the Remote Worker

Photo appears courtesy of University of the Fraser Valley. Millions of people have now found themselves working remotely due to the recent global pandemic. For companies like GraceBlood, this cloud-based, work-from-home model is just business as usual. Often when I tell people that I “work from home” they get this…

SBA Assistance

Photo by Tim Mossholder on Unsplash. Originally published by and reprinted with permission by our friends at Loren Data. Loren Data Corp. recognizes that many businesses are affected by the COVID-19 pandemic.  Federal, State and Local governments are coordinating their responses and more information is available daily.  To that end, we…