customer experience

Customer Service is the New Black

Photo credit: Eli Christman Long before the crisis the world finds itself in now, the hospitality industry and really most service industries in general, seemed to have forgotten that the term “customer service” actually means “to serve the needs of the customer.”  Service providers and customers alike had forgotten that…

Our Take on NAW’s Message to Distributors to Disrupt Now: Just Do It

This blog was reprinted with permission by ENAVATE and was written by ENAVATE’s Head of Marketing, Patric Timmermans. When leaders of the distribution world gathered earlier this year in Washington, D.C., for the annual National Association of Wholesaler-Distributors (NAW) conference, disruption was the order of the day. As Tom Gale, CEO of Modern…